The IT服务台 is the first point of contact for all IT Services and will work steadfastly on ensuring that your issues are heard, 升级, 和解决. The IT服务台, located on the 5th floor of 大学 Hall, has several ways that you can reach out to us for assistance in your computer hardware and software needs.
请注意: Information Technology does not provide any hardware troubleshooting support on personal computers for Faculty, 工作人员, 或学生.
Hours of Support
2024年夏天
Wednesday May 8th, 2024 – Monday September 2nd, 2024
| MONDAY – THURSDAY | FRIDAY – SATURDAY | 周日 |
|---|---|---|
| 8 am-9pm | 早上8点到下午5点 | 12点至9点* |
- * Phone Support Only – No Front Desk Services Available
Please note the following exceptions:
Closed on the Following Days:
-
Monday, May 27th – 阵亡将士纪念日
- Friday, June 21st – Juneteenth (Observed)
- Thursday, July 4th – Independence Day
- Monday, September 2nd – 劳动节
闲谈，聊天
The Information Technology Service Desk is pleased to announce that we will be available via chat Monday – Friday from 10:00 am – 4:00 pm. This added support element will allow specified technicians to use Bomgar to securely chat with you and even have the ability to begin a remote session if necessary.
The Bomgar virtual application is integrated with ServiceNow in order to generate remote control sessions and update tickets with the support session chat log and pertinent system information. This provides an accurate record of the IT服务台 response and resolution to your request.
打电话给我们!
IT服务台
973-655-7971 (on Campus x7971)
itservicedesk@rockmark.net
- 选项1: General support questions (Networking, Email, Log in issues, Software, and Hardware)
- 选项2: 画布上的支持
- 选项3: Student System Support (Nest, Banner)
- 选项4: Audio-Visual Classroom Emergencies
工作日 Customer Care
973-655-5000 (on Campus x5000)
WCCSupport@rockmark.net
- 选项1: 工作日 金融
(请购单, Purchase Orders, Supplier Invoice, Budget Amendments, 调整, 收据, Supplier Create, Expense Reimbursements) - 选项2: 工作日 Recruit/Performance Management
(PAR, Evaluations, Job Requisitions, Create Position) - 选项3: 工作日 HR
(雇佣员工, 添加工作, Period Activity Pay, 工时表, 直接存款, 税收的选举, Temp Job Changes, 403 b更新, Payroll Payments)
电子邮件我们
- General IT Questions
- Itservicedesk@rockmark.net
- 画布上的支持
- Canvasitsupport@rockmark.net
- 工作日 Customer Care
- Wccsupport@rockmark.net
- Student System Support
- Nest@rockmark.net